Inventory Management: I oversee the inventory levels, ensuring that products are stocked, and restocked as needed. This includes monitoring product demand, tracking inventory levels, and implementing a just-in-time inventory system to minimize stockouts and overstocking.
Order Fulfillment: I manage the order fulfillment process, ensuring that orders are processed and shipped promptly and accurately. This includes coordinating with suppliers, managing shipping and handling, and resolving any issues that may arise during the fulfillment process.
Customer Service: I provide exceptional customer service, responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner. This includes managing customer feedback, complaints, and returns.
Marketing: I develop and implement marketing strategies to drive sales, increase brand awareness, and attract new customers. This includes managing social media, email marketing, content creation, and paid advertising.
Analytics and Reporting: I analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement. I use this data to make informed decisions and optimize the e-commerce platform for better performance.