Product Management: I oversee the entire product life cycle, from product sourcing to inventory management, product listing, and order fulfillment. This involves working closely with suppliers, manufacturers, and logistics providers to ensure timely delivery and high-quality products.
Marketing and Sales: I develop and implement effective marketing strategies to attract and retain customers. This includes social media marketing, email marketing, search engine optimization (SEO), pay-per-click advertising (PPC), and influencer marketing. I also analyze sales data to identify trends and areas for improvement.
Customer Service: Providing excellent customer service is crucial in e-commerce. I handle customer inquiries, resolve issues, and ensure that customers are satisfied with their purchases. This involves responding to customer emails, phone calls, and social media messages in a timely and professional manner.
Order Fulfillment: I oversee the order fulfillment process, ensuring that orders are processed quickly and accurately. This involves managing inventory levels, shipping, and returns.
Financial Management: As an e-commerce operator, I manage the financial aspects of the business, including budgeting, forecasting, and financial reporting. I also ensure that the business complies with tax laws and regulations.